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Return Policy

  • There is no Refund policy in Mashatel. In case order has been placed and If the order has been dispatched. we cannot refund your amount.
  • If you wish to cancel your order, please contact our customer service by phone. As we try to process orders immediately it may not always be possible to prevent an order form being dispatched. If your order has already been dispatched.
  • An item cannot be returned for a refund if it has already been Ready for delivery and received by the recipient.

Incorrect items

  • If we have sent you an incorrect item, please notify our Delivery Specialist as soon as possible, they will be near to your address and they will take back that. If you would like us to replace the incorrect item with the item, you ordered we will send you the correct item as soon as possible.
  • If you have ordered the incorrect item then we will exchange that product with the correct item and you need to pay Delivery Charges for both the items if the product is Dispatched.